DolfWin Terms and Conditions

Welcome to DolfWin Casino. These Terms and Conditions govern your access to and use of our website, games, sportsbook, and related services. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must refrain from using our platform.

About Our Operator

At DolfWin, we are operated by NewEra B.V. and licensed by the Anjouan Offshore Financial Authority under the Autonomous Island of Anjouan, Union of Comoros. We launched our platform in 2023 and have since grown to offer over 6,000 games, including slots, live casino titles, and sports betting markets. Our DolfWin Casino brand serves international players across numerous localized markets, including Canada, Finland, Norway, Austria, Switzerland, and the European Union, among others.

We do not accept players from the Union of Comoros, United Kingdom, France and its territories, the Netherlands and its territories, the USA and its territories, FATF-blacklisted countries, or any jurisdiction deemed prohibited by our regulator. It is your responsibility to verify that online gambling is legal in your jurisdiction before you register with us.

Eligibility and Account Registration

To open an account at DolfWin, we require that you:

• Are at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher
• Provide accurate, current, and complete registration information
• Create only one account per person, household, or IP address
• Are not located in a restricted territory listed in our policy
• Are using your own funds and not acting on behalf of a third party

We reserve the right to request identity verification documents at any time. If you fail to provide requested documentation, we may suspend or close your account and withhold any pending withdrawals until compliance is achieved.

Deposits and Withdrawals

Our minimum deposit starts at €10 (€20 when claiming a bonus or depositing via cryptocurrency), with equivalent thresholds in other supported currencies. Our minimum withdrawal amount is €10. We process withdrawals back to your original deposit method wherever possible, and we apply a withdrawal limit of €5,000 (or currency equivalent) within any rolling 7-day period, with a maximum daily winnings cap of €100,000.

We require that deposits be rolled over five times before a withdrawal request is processed. Sports bets placed at odds below 1.60, as well as running, cash-out, draw, cancelled, refunded, and multi-outcome bets, do not count toward this rollover. Failure to meet this requirement may result in rejection of your withdrawal or an administrative fee of up to 8%. We also apply a fee of up to 8% for multiple withdrawals requested within a rolling 30-day period, and a €50 charge-back administration fee may apply in relevant cases.

Processing times vary by method: cryptocurrency withdrawals are typically completed within an hour, e-wallets within 24 hours, and bank cards or wire transfers may take 3-5 working days. Members of our Dolfwin Club benefit from raised withdrawal limits and swift processing.

Bonuses and Promotions

Here at DolfWin, we offer a 4-in-1 Welcome Casino Package of up to €1,000 across your first four deposits. Each deposit requires its own bonus code, and we ask that you contact our support team before wagering if a code was not applied automatically. All bonuses carry a 40x wagering requirement on the deposit plus bonus amount, to be completed within 21 days, after which unused bonus funds and related winnings are forfeited.

Game contribution rates toward wagering differ by category: slots, scratch cards, and classic games contribute 100%, roulette versions (excluding live roulette) contribute 10%, while live casino games, blackjack, video poker, craps, baccarat, and select multiplayer games contribute 0%. While a bonus is active, the maximum bet permitted is €12 (or 5% of the bonus amount, whichever is lower), and withdrawals are not permitted until the bonus is cleared or forfeited. We prohibit minimal-risk betting strategies and the Gamble feature on slots while a bonus is active, and we reserve the right to void winnings obtained through such practices.

Our sportsbook offers additional promotions, including a Sports Welcome Bonus, NBA Free Bets, UEFA Matchday cashback, and monthly free bet tokens. Full terms for each offer are published on the relevant promotional page, and we reserve the right to amend or withdraw any promotion at our discretion.

Dolfwin Club Loyalty Program

Our Dolfwin Club rewards loyal players with a dedicated account manager, tailor-made promotional deals, raised withdrawal limits, birthday bonuses, and priority assistance. Players holding VIP status at another platform may apply to join our club. Membership benefits are offered at our sole discretion and may be adjusted or withdrawn at any time.

Responsible Use of Our Services

When using DolfWin, we expect you to:

• Gamble responsibly and within your financial means
• Refrain from using bots, automated tools, or exploiting bugs in our software
• Avoid attempting to open duplicate accounts or circumvent restricted country limitations
• Keep your login credentials confidential and notify us immediately of unauthorized access
• Comply with all applicable laws in your jurisdiction regarding online gambling

We at DolfWin reserve the right to suspend, limit, or terminate any account found in breach of these terms, including confiscation of funds obtained through fraudulent activity, collusion, or bonus abuse.

Game Rules and Fairness

We provide games from over 132 licensed providers, including Evolution, Pragmatic Play, NetEnt, and Play'n GO, among many others. Our games use certified random number generators, and outcomes are determined independently of any external influence. In the event of a technical malfunction, all affected bets, payouts, and game rounds will be voided, regardless of the displayed outcome.

Changes to These Terms

We may revise these Terms and Conditions periodically to reflect regulatory updates, business changes, or operational needs. Updated terms take effect once published on our website, and your continued use of DolfWin Casino constitutes acceptance of the revised terms. We encourage you to review this page periodically.

Limitation of Liability

We strive to provide uninterrupted access to our platform; however, we do not guarantee that our services will be free from errors, delays, or interruptions. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of DolfWin Casino.

Contact Us

If you have questions regarding these Terms and Conditions, our support team is available 24/7 via live chat, email at [email protected], phone, or our contact form. We are committed to resolving your queries promptly and transparently.